Frequently asked questions
Q: Where do I find the special reports?
A: Once you are logged in, you can find all special reports in the members' area.
Q: How do I get my logins?
A: These are sent in your original email confirmation. You can also request a password reset on the login area by using the email address you have signed with, or you can contact Customer Services at 020 7633 3600 or by clicking the link below:
www.southbankresearch.com/contactus/
Q: The report in my email confirmation doesn't open. How can I get it again?
A: All the special reports included in your original email confirmation are readily available via your members' area.
Q: I have placed an order but didn't receive my order confirmation.
A: Order confirmations can take up to two hours to arrive. Please make sure you check your spam/junk/promotions inboxes in case it was automatically directed there. Alternatively, please contact our customer services department by filling in the form below:
www.southbankresearch.com/contactus/
Q: I am not sure if my order was placed twice.
A: Our system prevents duplicate orders provided the same details were used. If you are unsure about the details you have used, please use the form below to contact our customer services team:
www.southbankresearch.com/contactus/
Q: I didn't receive my latest issue.
A: Check that it hasn't been redirected to your spam folder. To prevent this from occurring, please add the original sender address to your Safe Sender list. If this does not solve the issue, please contact our customer services team at 020 7633 3600 or online at www.southbankresearch.com/contactus/
Q: I have a question for the editor regarding the content of my newsletter.
A: Please use the contact form below: